Policies

First Appointments

Please call the doctor with whom you wish to schedule or if you are not sure, please contact our Clinical Director, Dr. Pinto, at (630) 416-6056, ext. 4. Leave your name (including spelling), some good times to reach you and your phone number. Once you schedule your appointment, we ask that you arrive 10 minutes before your appointment to complete your registration paperwork. Our office staff will contact you to confirm the first appointment two to three days before your appointment. If we are unable to confirm the appointment, we will have to cancel it in order to accommodate other patients who are waiting to be seen.

Follow Up Appointments

Appointments are never overbooked at Naperville Clinical Associates and all of our doctors run on time. Therefore, if you are unable to keep your appointment we ask that you kindly call us by noon the previous day. We ask that Monday appointments be cancelled by noon the previous Friday. This will allow another patient to be seen by the doctor. There is a full fee charge for missed appointments and late cancellations. This fee is not insurance reimbursable. Messages may be left on each doctor’s 24 hour voicemail, after business hours of 9:30 - 5:00 Monday thru Thursday, and Friday 10:00-2:00. We do not confirm follow up appointments, so please make sure to arrive on the correct date and time of your appointment. Due to HIPAA regulations, our office staff will only talk to the patient directly about appointment and billing issues. Exceptions are only made for minors and Power of Attorney situations.

Prescriptions

We ask that several days before your prescription runs out, please ask your pharmacy to fax a prescription request to 630-983-4839. Requests for written prescriptions may be called in to our pharmacy line. Written prescriptions must either be picked up during business hours, or you may send in a self addressed, stamped envelope. Please allow two business days for all refills. There is a $10 rewrite charge for written prescriptions that are lost or not filled before they expire. Routine prescription refills will only be completed during normal business hours, so please make sure you have adequate medication for vacations, holidays or weekends.

Methods of Payment

We accept cash, personal checks and Visa and Master Card. Payment is due at the time of service unless other arrangements have been made. Payment is considered to be part of your treatment, so please help us to serve you better by paying your bill on time. There is a $40 fee for all returned checks, and your account must be current before another appointment will be scheduled.

Insurance

We accept assignment of insurance benefits only if we have a managed care contract with your insurance company. You are responsible for your co-payments, deductible and any amount not covered by your insurance. If we are not a provider in your insurance company we ask that you pay, in full, at the time of service. We will provide you with a superbill that has all the information and codes you will need to get reimbursed by your insurance company. It is the patient’s responsibility to contact their insurance company to check on coverage and to obtain authorizations if necessary. Please provide us with any changes in your insurance or address, so we may successfully bill your insurance.